Terms & Conditions

Terms and Conditions

Discovery World Trekking is incorporated under Nepal Companies Act and accepts your reservation/booking under the following terms and conditions. Discovery World Trekking (hereinafter referred to as “The Company”), Registered Company Number 87657/068/069. An office has located the Kathmandu, Thamel, Kwabhal, Nepal. The company is headed by Paul. Trip booking terms and conditions herein as follows is a legal document contract of our company in regard to overall trip operations that govern the basis of trustworthy mutual relationship and consent between you and us for the services promise to provide as well as accept among two parties in a specified period of time. The following terms and conditions apply to all types of holiday trips offered by the company.

It is deemed mandatory to read terms and conditions carefully as it contains essential information before proceeding online trip booking form.

In addition to booking a trip, your agreement about terms and conditions is supposed to be imposed on the cancelation policy and certain limitations of liability.

To sum up, both parties are liable to resolve any legal and other disputes as well as misunderstandings and unexpected incidents beyond terms and conditions that may arise during the course of any trip.

Note: Please note that extra service charge or cost from any financial institution incurred in the process of transferring funds to us has to be paid by clients themselves at the time of deposit.

1. Booking a Trip

The term “Trip” stated in these website and booking conditions are a representative form of any product itinerary or activities described on this website to buy or deal with us including those which might otherwise be recognized as Trekking, walking, hiking, climbing, sightseeing, mountaineering, Tours, Expeditions, as well as other adventure tour programs.

Confirmation of the email is officially the fastest way and an indication of your trip booking acceptable by the company after your booking proceeds reviews. From this date, you are ensured to become your trip definite.

2. Contract Formation

A contract comes into existence after accepting reservation details by Discovery World Trekking.

In fact, it is a condition in which both parties; companies, and clients enter into a contract for its existence.

Prior to any trip booking confirmation, a contract comes into force, in other words, the company reserves the right in increasing and decreasing of listed broacher price.

Please be advised, in summary, that company would be a disclaimer to any warranty, collateral agreement, prior agreement, description of services or conditions, other than or expressed herein.

3. Deposit Rrequirement

A. Nepal trips confirmation payment

To secure your place and to process the confirmation of your booking for the Nepal trip, a non-refundable 10 (%) percent down payment of total trip cost is required to make in advance deposit to the company within two weeks time from the date of inquiry in accordance with the company policy as a per-person basis. It is proof that you are intending to planning a trip. We need generally advance payments on your behalf for fixing prior arrangements of hotel reservation, flight ticket, transportation ticket, permit, TIM’s card, etc. Your service arrangements are managed as quickly as after proceeding with the fund. The booking deposit is acceptable both through the bank transfer and by Card authentication and 3D Secure credit card, (Visa or Master Card) and American Express card. The company does email for additional information regarding the direct money deposit details while proceeding with the booking.

B. Nepal trips final payment

Final remaining 90 (%) percent balance payments for trekking, tours, climbing, expedition, or any kind of trips can generally be made upon your arrival in Nepal (during the official briefing time in our office) prior to the initial departure date of any trips. Final trip documentation will be released upon full trip payment. Your final payment is accepted by the bank transfer, cash, or credit card,(Visa or Master Card) and American Express card. 4 (%) percent surcharges will be added while making your payment (This is applicable for withdrawal and deposit with the objective of trip extension, final balances as well as miscellaneous purchase). However, to avoid the bank charge, we highly recommend making the payment in cash as Surcharge is imposed by a credit card payment service provider.

C. Tibet / Bhutan Trips

For Tibet and Bhutan trips, 100 (%) payments are required within 1 month before starting any trip.

4. Payment Methods

After your request for trips, confirmation is approved by the company, the second step of making your trips well-managed as you wish is to receive the amount specified by the provision of the company clause in the above statement. Fund transfer for booking trips is accessible whether you made through bank transfer or Card authentication and 3D Secure credit card (Visa or Master Card) and American Express card). You are advised to consider carefully while filling up required detailed information in transferring funds from any payment methods. The company sends also email the details for making payment once after fill up our booking form.

A. Payment by credit card (Master card or visa)

We accept the following online payment system. While making payment, Firstly, go to any trip package you want to embark on, fill up the required information on "BOOk THIS TRIP" and pay the advance amount specified in a given trip.

 
OR
B. Payment via Wire/Bank Transfer

The given bank payment details is an authorized official bank account of Discovery World Trekking. It only belongs to the company and reserves the right to claim the possession with the complete reliability and formality of law as well as clause disclosed in the opening account.

Bank Payment Details
Beneficiary Bank: HIMALAYAN BANK LTD.
Bank Address: Tridevi Marg, Thamel, Kathmandu, Nepal
Telex No.: 2789 HIBA NP
SWIFT Code: HIMANPKA
Beneficiary Name: Discovery World Trekking Pvt. Ltd.
USD Account No: 01904337210015

please, you can send fund transfer through the Western Union Money Transfer without any hassle and hesitation. For that, further information has been provided in the email corresponding.
Email must be sent to us along with the attached remittance slip or reference numbers after completing your transfer process. It would be better for us to check in case of a different name forwarded by the bank.
Please note that we are not responsible for a case of any delay or loss during the transfer process. Likewise, receiving your money with us is less than the amount you sent because of the use of mediator bank or any other reasons; you are requested upon arrival to pay accordingly so that the total is equivalent to the product cost.

5. Last minute booking

Clients who are in delay in booking Nepal trip due to many reasons, however, they are eager to confirm booking trips within a short span of time. Discovery World Trekking has made a special booking provision with regard to the Nepal trip, your last minute booking with 100 (%) percent trip payments within 24 hrs is accepted. Likewise, we are always ready to be operated Nepal trip possible anytime. For this, you could contact us for more information at 977- 9851054143 / 9840055491 (Paul) or email us. However, in the case of the Tibet and Bhutan trip, we are unable to accept the final minute booking.

6. Cancellation policy

Sometimes, the rare case but not all the time, the incident might happen to face unexpected events and unforeseen circumstances which are beyond both our management and clients' control that contributes to the result of whether the delay of your trip program or reschedule of your timetable. Similarly, conditions require cancellation of the trip as well. In such a case, we provide a reimbursement of the advance payment under the following conditions.

The contributing factors that caused for cancellation of trips are Religious, Cultural, Economical, Political, Social, etc. in such circumstance, local government administration does not allow for participating in any sort of trip. Thus, Discovery World Trekking will not undertake any responsibility for this event. Guides or Sherpa or any local people’s suggestions- about the condition of weather, or condition of the trial or anything is advised. Ignorance of such may harm you or your health for that no other will take the responsibilities.

a. Trips Cancellation by the clients

While making full payment for any trip, you are liable to receive the refund amount in case of cancellation of the trip.

Any trip cancellation made by a client has to be disclosed mandatorily in the written notification and acknowledged by the company. Your request with the submission of the cancellation date is received by a company. In such a case, a company deserves the right to impose certainly applicable charges on your trip cancellation.

The cancellation charge herein is the representation of the total listed online website brochure trip cost on the basis of percentage.

Days requirement (Before Initial Trip Departure)Refund of Advance Payment (%)
45 Days or more85 %
44-30 Days70 %
29-15 Days50 %
Less than 7 Days0 %

Please note that no refunds of any trip cost will be made available to clients who drop out of the journey in the interest of leaving any trip voluntarily regardless of any reason after your trip has started. No refund of the remaining unused amount as per the itinerary shall not provide to the clients. Similarly, no refunds are also applicable strictly for any accommodation, transport, sightseeing, meals, or services in case of not utilization by the clients.

7. Trip Amendment

The trip amendment is an obligatory condition in which trip itinerary should be changed because of undesirable circumstances that appeared at the time of trip commencement. The factors beyond our controls make hindrance to operate trips such as weather conditions, landslide, etc. in such cases, the clients are advised on time by the company.

If clients want to amend the trip because of their personal reasons, trip amendment notification should be reached in writing to the company. then the company will make the necessary amendment. The following fee structure will apply for the amendment of the trip.

Booking amendment requests made by clients 30 days or more prior to your original trip departure- US $ 50.00 per person.

Booking amendment request made by clients less than 30 days to your original trip departure- charges as per cancellation fees.

In case you wish to make amendments within 10 days of the trip departure, the cost of the amendment may be higher depending upon the company’s arrangements with other parties such as hotels, Guest Houses, group operators, or airlines.

Please note that the new trip price will apply to the reservation for booking amendment from the time of original booking to the time of the amendment in case of any trip price change. Likewise, these fees depend on any charges imposed by the hotels, and other suppliers to the company.

Cancellation of trip by a company

The company reserves the right to cancellation of your any trip booked unless it is not guaranteed to operate.

The company reserves the right to cancel any trip concerning the utmost safety of clients in course of the guaranteed trip and prior to departure due to reason beyond our control (for example natural disaster, flight cancellation, consequences of strikes, industrial action, wars, sickness, quarantine, government intervention, weather conditions, or another untoward occurrence). In such an event, Discovery World Trekking provides a refund of only the trip price.

A refund of the trip price is provided also in the event of the company cancels your guaranteed departure trip. Likewise, you are also entitled to take an alternative trip of the same value.

Please be advised that your significant alterations exclude a change of airline carrier, flight time tables or itineraries provided the departure and arrival dates remain unchanged, the substitution of a vessel, modification of itineraries, and change in cabin category or hotel accommodation provided it is of the same category.

The company is not liable for any accidental expenses or consequences losses incurred in visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, etc due to the result of the trip booking.

 

8. Medical conditions and special requirements

The clients have to notify in writing about current physical conditions at the time of booking with the factual information of any medical condition, any other mental and physically challenging conditions which may affect fitness in traveling. Prior failure to inform the company at the time of booking indicates the clients being refused to travel. Generally, failure to disclose such fact conditions at the time of booking is similar to give the right to the company in charge of 100% cancellation fees to the clients.

In addition to considering the trip, clients may be unable to travel due to factors affecting such as age, mobility, pregnancy, or physical or mental conditions. For such a case, we suggest you check the trip as comfortable as prior to booking. The company is not entitled to provide any special facilities unless it has agreed to do so in writing. The company will always make the best to suit clients' special requests including dietary, but such requests do not form part of the contract and therefore the company is not liable for not providing these requests. Medical facilities may differ from country to country thus company makes no representations and provide no warranties in relation to the standard of such treatment.

9. Travel Insurance

You must understand during the course of trips in remote parts of Himalayan countries may bring an inherent risk as a result of bad weather conditions, landslide, and flood, etc which is beyond our control, can cause serious injury and death. Our overall organization efforts will be in favor of avoiding such risks and hazards to our capacity at any cost. However, there is still a possibility of accidents happening. Thus, travel insurance is mandatory in undertaking any trip in the Himalayas, and an insurance policy should cover adequate protection for the full duration of the trip. Sufficient and valid travel insurance with rescue and evacuation policy is mandatory for all travelers in which your purchase of policy must cover accidents, injury, illness, and death medical expenses, including any related to pre-existing medical conditions, emergency repatriation (including helicopter rescue and air ambulance where applicable) and personal liability.

The company also recommends it covers trip cancellation, curtailment and loss of luggage and personal effects. You must carry proof of insurance with you and produce it at the event of the company reasonably request. Although, in the course of unable to provide evidence of insurance when company request. The company reserves the right to cancel or suspend your participation on a trip or in certain activities that comprise part of a trip, at any time, including after the commencement of your trip, with no right of refund.

10. Flight delays and changes in the itinerary

Please be prepared that mountain adventures are always unpredictable. The main reason is that bad weather conditions in mountain regions that can cause domestic flight delays. In case of delayed domestic flights, Discovery World Trekking will meet departing city accommodation (Guest House) and food (Lunch & Breakfast) costs prior to your trip. However, in case of delayed return flights, the client is responsible to bear all additional expenses including food and accommodation costs. If you wish to make alternative arrangements such as a Helicopter flight to avoid flight delays, all additional costs would be your responsibility. Additionally, Discovery World Trekking does not accept any responsibility for costs incurred as a result of a missed international flight but would assist to make alternative arrangements wherever possible. Please note that while on the field, we may have to make some changes in the itinerary due to unforeseen circumstances.

11. Paper and document

All necessary documents should be carried out with you in sequence and has to be shown at the time of request made by the company. We are not accountable in case of any trip formality not completed in time before trip departs on the absent of essential papers and documents.

12. Visa and passport

You must carry a valid passport and have obtained the appropriate visas when traveling with Discovery World Trekking. Please ensure your passport is valid for 6 months beyond the duration of the trip. It is your responsibility to ensure the correct visas for the countries while traveling on the Nepal trip. The company will not be responsible for your refused entry to a country or places due to a lack of correct visa documentation. Nepal visa is available on arrival in Nepal. For Tibet and Bhutan, the company can make necessary arrangements upon request. For India, the client will have to acquire a visa from their own home country.

13. Injuries and evacuation

Discovery World Trekking would not be liable for any injury/health conditions/emotional or other conditions suffered by the client during the trip. Similarly, our package cost does not include any personal insurance. Hence, we advise the clients to take adequate insurance packages, including medical emergencies and evacuation by Helicopter.

14. services missed or unused

There will be no discounts or money refunded for missed or unused services, this includes voluntary or involuntary termination/departure from tour, i.e. sickness, death of a family member, etc, late arrival on the tour, or premature departure either voluntarily or involuntarily.

15. Health & Fitness

As you know, trekking in the remote parts of the Himalayas requires a certain level of physical fitness thus it is recommended to consult with a doctor before deciding to travel to Nepal. You should notify your current health conditions of any pre-existing medical condition and/or disability that might reasonably be expected to increase the risk of required medical attention that may affect your ability to travel.

16. Children

A legal guardian must accompany all travelers under the age of sixteen. Further information about age and suitability has been providing in email correspondence.

17. Discount Provision

The company offers special discount rates during holiday and off seasons for some of our services that apply only for specific products and limited for a specific time period. To take advantage of those offers, clients must have to be made booking within the time specified in the offers. You will be unable to enjoy the offers while making trip bookings prior to or after the offer period.

a. International Group leader

An international group leader who is planning a trip in Nepal with the participation of at least 6 members in a group, Discovery World Trekking has been offering a 10 % trip discount to per person on currently published broacher price. The company has been operating the trip at any size of the group and an individual along with private personalized services, however, the less than 6 members in a group will not eligible to receive these offers. The company has also been providing services for some international agencies to guide the trip to Nepal. The company has therefore made special rate provision who wants to join with us for the coordination and cooperation in Nepal trip.

b. School /College group

School and college group whose objective is to serve in remote communities with the help of volunteer programs in Nepal during their holiday. Discovery World Trekking has been helping in such a program to access our valued guest plan with a reasonable trip price. For this category of the trip, the company has been made a special price provision in which the listed trip price on the website will not be used. The company has been giving such a price rate during the booking.
The company has been providing a reasonable price rate to the School and College group as socially responsible organizations and to assist the local communities’ welfare.

18. Holiday changes

While traveling with Discovery World Trekking requires a degree of flexibility and understanding. Sometimes but not always, modes of transport, accommodation, and itineraries may change without prior notice due to local circumstances such as flight delay, cancellation, or postponement because of unfavorable weather conditions in the Himalaya or other unpredictable circumstances such as landslides, road blockage, flood, snow, political unrest or delay arrival, etc. in such a case, the company is unable to refund the money under the above circumstances because of prior supplier arrangements. For this, the company provides the best alternative or substitute standard trip of the same category instead of refund money.

The company does not take any responsibility for loss of employment, delays, or compensation as a result of situations beyond our control.

19. Supplement charge

All our holiday trips packages, rooms, or tents are based on twin sharing. The single room supplement charge will be levied to the clients if they do not have another tour participant for sharing accommodation.

20. Risk & Responsibility

Your safety and enjoyment are paramount to our concern. We will not compromise at any cost. The entire team hence discharges their responsibility being very sincere to guarantee your holiday for free hassle as well as free trouble trip to a great extent. We are committed to offering highly professional services that definitely provide once in a lifetime journey. We organize any kind of trip with strong team coordination, cooperation, and support along with much more honesty and seriously in our duties and responsibilities as a result of a smooth and pleasant holiday. Although, the entire trip programs in Nepal are conducted strictly under the rules and regulations of their own policies.

Uncertain and inherent circumstances lead to change in the trip. Therefore, Discovery World Trekking and its associated organization shall not be responsible for any changes in the itinerary because of unavoidable circumstances like government restriction, landslide, road blockage, and political strike, cancellation of flight, delay, sickness, or accident. Additional costs incurred during this time should be borne by the clients themselves on the spots.

21. Responsible Tourism Policy

Discovery World Trekking has been established with the objective of providing benefits directly to the local people, tourists, environment, government, and tourism industry to a large extent. You are requested to read for more detailed information about our Responsible Tourism Policy before booking your holiday with us. We always expect from you being remained your trip as our guidelines and policy and will get maximum pleasant during the trip.

22. Impact on the journey

We do best our effort to make sure comfortable, exciting, and thrilling traveling. However, it must be commonly understood that what you might be accustomed to in the western affluent countries, the Himalayan countries may not afford such facilities. Weather is one factor associated directly with the journey. Therefore, patience in mind, enthusiasm, and proper preparation before heading must venture into the journey.

23. Your personal belongings

On the trip, our crewmember performs their task best to keep your luggage safe. Although, in the event of any loss or damage of your luggage or property belongings while carrying out by porters, ponies, or vehicles, the company will not take any responsibility for the loss. Thus, you are advised to purchase comprehensive insurance in order to cover such hazards.

24. Publicity

Discovery World Trekking uses the images taken by clients during the trip without prior notice, recourse, and compensation. These images have been used for publicity and promotion purposes through different mediums. You should agree upon this for permission.

25. Privacy

For obtaining necessities information from clients during the booking, the company asks several questions. No private or personal information that you supply to us when making a booking will be indulged for any other purposes.

26. Updating of terms and conditions

The company reserves the right to update and amend these terms and conditions at any time. It is the responsibility of the client to keep updated with any changes. The current version of terms and conditions will always be found on the website www.discoveryworldtrekking.com and will be the terms referred to in any dispute.

Pdf version Terms and Conditions file can be available here for download.

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WE ARE ASSOCIATED WITH:

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Discovery World Trekking is trademark name of Discovery World Trekking Pvt. Ltd. Our Name, Logo, Slogan are trademark registered in Nepal. "The tourism department trekking and travel company license" - Number is 1495.

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